Contact Information

At Alderon, we are here to help. Whether you have a question about an order, a product, a return or anything else, our customer support team is ready to assist you.

How to Reach Us

Customer Service Email:
support@alderon-uk.com

Customer Service Hours

Our customer support team is available:

• Monday to Friday: 9:00 AM – 6:00 PM (UK time)
• Saturday: 10:00 AM – 4:00 PM (UK time)
• Sunday and UK bank holidays: Closed

Response Time

We aim to respond to all enquiries within 24 hours on working days. Enquiries received at weekends or on bank holidays will be answered on the next working day.

What to Include in Your Message

To help us assist you as quickly as possible, please include the following in your email:

• Your full name
• Your order number (if applicable)
• A clear description of your enquiry or issue
• Photographs (if reporting a damaged or faulty item)

Common Enquiries

For faster service, you may find the answer in our help pages:

• Refund and Returns Policy — return procedures and refund timeframes
• Shipping Policy — delivery options, times and tracking
• Privacy Policy — how we handle your personal data
• Terms of Service — our terms and conditions

Feedback and Complaints

We value your feedback. If you have suggestions, compliments or complaints, please write to us at support@alderon-uk.com. Complaints are acknowledged within 24 hours on working days, and we will do our best to resolve them promptly.