Contact Information

Last updated: 28 May 2026

At Alderon, we are here to help. Whether you have a question about an order, a product, a return, or anything else, our customer support team is ready to assist you.

How to Reach Us

Customer Service Email:
sac@alderon-uk.com

Website:
https://alderon-uk.com

Customer Service Hours

Our customer support team is available:

• Monday to Friday: 9:00 AM – 6:00 PM (GMT)
• Saturday: 10:00 AM – 4:00 PM (GMT)
• Sunday and UK public holidays: Closed

Response Time

We aim to respond to all customer enquiries within 24 hours during working days. Enquiries received on weekends or public holidays will be answered on the next working day.

What to Include in Your Message

To help us assist you as quickly as possible, please include the following in your email:

• Your full name
• Your order number (if applicable)
• A clear description of your enquiry or issue
• Photographs (if reporting a damaged or faulty item)

Common Enquiries

For faster service, please check our help pages before contacting us:

• Refund and Returns Policy — for return procedures and refund timeframes
• Shipping Policy — for delivery times and tracking information
• Privacy Policy — for questions about how we handle your data
• Terms of Service — for our terms and conditions

Feedback

We genuinely value your feedback. If you have suggestions, compliments, or complaints, please do not hesitate to write to us. Your input helps us improve our products and service for everyone.

Contact

Email: sac@alderon-uk.com
Website: https://alderon-uk.com