Shipping policy
Shipping Policy
Last updated: 28 May 2026
At Alderon, we want your shopping experience to be smooth from checkout to delivery. This Shipping Policy outlines our delivery procedures, timeframes, and costs.
1. Delivery Areas
We currently deliver to addresses within the United Kingdom, including:
- England
- Scotland
- Wales
- Northern Ireland
Please note that some remote areas, including the Scottish Highlands, Islands, and Channel Islands, may experience slightly longer delivery times.
2. Delivery Costs
We are pleased to offer FREE standard delivery on all UK orders, with no minimum spend required.
3. Order Processing Time
All orders are processed within 1 to 2 working days (Monday to Friday, excluding UK public holidays). Orders placed after 2:00 PM (GMT) or on weekends and bank holidays will be processed on the next working day.
You will receive an email confirmation when your order is placed, and a second email with tracking information once it is dispatched.
4. Delivery Times
Once dispatched, your order will typically arrive within 3 to 5 working days.
| Service | Cost | Estimated Delivery |
|---|---|---|
| Standard UK Delivery | FREE | 3–5 working days |
Please note that delivery times are estimates and not guaranteed. Occasionally, deliveries may be delayed due to factors beyond our control, such as adverse weather conditions, courier disruptions, or peak periods.
5. Order Tracking
Once your order has been dispatched, you will receive an email containing your tracking number and a link to follow your parcel's progress.
If you have not received a dispatch confirmation within 3 working days of placing your order, please contact us at sac@alderon-uk.com.
6. Delivery Issues
If your order does not arrive within the estimated timeframe, please:
- Check the tracking link sent by email
- Check with neighbours or your local delivery depot
- Allow an additional 2 working days, as occasional delays may occur
- If your parcel is still missing, contact us at sac@alderon-uk.com with your order number
We will investigate and resolve the issue promptly, either by reshipping the item or issuing a full refund.
7. Incorrect Address
It is your responsibility to provide a correct and complete delivery address at checkout. We cannot be held responsible for delays or non-delivery caused by incorrect address information.
If you realise you have entered the wrong address, please contact us immediately at sac@alderon-uk.com. If the order has not yet been dispatched, we will do our best to update the address. Once dispatched, we cannot guarantee changes can be made.
8. Failed Delivery Attempts
If the courier is unable to deliver your parcel (e.g. no one is home), they will typically:
- Leave a delivery card with instructions to rearrange delivery or collect from a local depot
- Attempt redelivery the following working day
- Hold the parcel for collection for up to 7 days
If the parcel is returned to us due to failed delivery, you may be charged the cost of redelivery.
9. Damaged or Lost Parcels
If your parcel arrives damaged, please:
- Take photographs of the damaged packaging and contents
- Contact us within 48 hours of delivery at sac@alderon-uk.com
- Do not dispose of the packaging until the issue is resolved
For lost parcels, please contact us so we can open an investigation with the courier. Most claims are resolved within 7 to 14 working days.
10. International Shipping
We currently ship only within the United Kingdom. We plan to expand to other regions in the future. Please subscribe to our newsletter to be notified when international shipping becomes available.
Contact
If you have any questions about shipping or your order, please contact us:
Email: sac@alderon-uk.com
Website: https://alderon-uk.com