Refund and Returns Policy

At Alderon, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward returns and refunds process in line with your statutory rights under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

This policy applies to orders placed on alderon-uk.com. All prices and refunds are in pounds sterling (GBP). Nothing in this policy affects your statutory rights.

1. Your Statutory Right to Cancel (14 days)

Under the Consumer Contracts Regulations 2013, you have the legal right to cancel your order within 14 days of the day you receive your goods (or the last item, if your order is delivered in several parcels), without giving any reason.

To exercise this right, please inform us of your decision by a clear statement — for example, by email to support@alderon-uk.com quoting your order number. You may use the model cancellation form set out in the Regulations, but it is not obligatory. You then have a further 14 days to return the goods to us.

During this period you may inspect and try on items as you would in a shop. Your right to cancel is not affected by opened packaging or removed tags; however, we may deduct from your refund an amount reflecting any reduction in the value of the goods caused by handling beyond what is necessary to establish their nature, characteristics and functioning (for example, items that have been worn, washed or altered).

2. Extended 60-Day Returns

In addition to your statutory rights, Alderon offers an extended returns window of 60 days from the delivery date. Returns made after the 14-day statutory period and within 60 days are accepted on the following conditions:

• Unworn, unwashed and unaltered, in the same condition in which you received them
• In their original packaging, with all tags attached
• Accompanied by proof of purchase (order confirmation or invoice)

We reserve the right to refuse returns under this extended policy that do not meet these conditions.

3. Non-Returnable Items

The following items cannot be returned unless they are faulty:

• Items sealed for health or hygiene reasons (such as underwear and swimwear) where the seal has been broken after delivery
• Personalised or made-to-order items
• Gift cards, once redeemed

4. How to Return an Item

1. Email us at support@alderon-uk.com with your order number and the reason for your return
2. We will reply within 48 hours with a prepaid returns label and instructions
3. Package the item securely in its original packaging
4. Attach the returns label and drop the parcel at the drop-off point indicated on your label
5. Keep your proof of postage until your refund has been processed

Prepaid returns labels are provided for orders delivered within the United Kingdom. For orders delivered outside the UK, please contact us for return instructions; unless the item is faulty or incorrect, the cost of return postage is your responsibility.

5. Refunds

Once we receive and inspect your returned item, we will notify you by email of the approval or rejection of your refund.

If approved, your refund will be issued in pounds sterling (GBP) to your original payment method within 5 to 7 working days of receipt. Depending on your bank or card issuer, it may take a further 3 to 5 working days for the funds to appear in your account. If you paid in another currency, the amount you receive may differ due to exchange rate movements or fees applied by your bank or card issuer, which we are unable to refund.

Refunds include the price of the item. Delivery costs are also refunded:

• in full, if the return is due to a faulty or incorrect item;
• up to the cost of our standard delivery option, if you cancel your entire order within the 14-day statutory period.

Delivery costs are not refunded for partial returns or for returns made under our extended 60-day policy.

6. Faulty or Incorrect Items

Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described. If your item is faulty, damaged or not as described, you have 30 days from delivery to reject it for a full refund. After 30 days, you are entitled to a repair or replacement, and to a refund if that is not possible.

If you receive a faulty or incorrect item, please contact us at support@alderon-uk.com with photographs and a description of the issue. We will arrange a free return and provide a full refund or replacement at no extra cost.

7. Exchanges

We do not currently offer direct exchanges. If you would like a different size, colour or product, please return the original item for a refund and place a new order.

8. Late or Missing Refunds

If you have not received your refund within the expected timeframe, please:

1. Check your bank account again
2. Contact your card issuer — there is often processing time before a refund is posted
3. Contact your bank — refunds can take time to be officially posted
4. If you have done all of this and still have not received your refund, contact us at support@alderon-uk.com

Contact

If you have any questions about our Refund and Returns Policy, please contact us:

Email: support@alderon-uk.com
Website: https://alderon-uk.com