Refund and Returns Policy

Last updated: 28 May 2026

At Alderon, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward returns and refunds process in line with your statutory rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.

1. Your Right to Cancel

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the legal right to cancel your order within 14 days of receiving your goods, without giving any reason.

In addition to your statutory rights, Alderon offers an extended 60-day returns window, giving you more time to decide whether your purchase is right for you.

2. Return Conditions

To be eligible for a return, your item must be:

• Returned within 60 days of the delivery date
• Unused, unworn, and in the same condition as you received it
• In its original packaging, with all tags attached
• Accompanied by proof of purchase (order confirmation or invoice)

We reserve the right to refuse returns that do not meet these conditions or to reduce the refund amount to reflect any decrease in the value of the goods caused by handling beyond what is necessary.

3. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

• Underwear and swimwear (unless faulty)
• Pierced jewellery (unless faulty)
• Personalised or made-to-order items
• Gift cards

4. How to Return an Item

To initiate a return, please follow these steps:

1. Email us at sac@alderon-uk.com with your order number and reason for return
2. We will reply within 48 hours with a prepaid returns label and instructions
3. Package the item securely in its original packaging
4. Attach the returns label and drop the parcel at your nearest Royal Mail or designated drop-off point
5. Keep your proof of postage until your refund is processed

5. Refunds

Once we receive and inspect your returned item, we will notify you by email of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5 to 7 working days of receipt. Please note that depending on your bank or card issuer, it may take an additional 3 to 5 business days for the funds to appear in your account.

Refunds include the price of the item. The original delivery cost is refundable only if the return is due to a faulty or incorrect item, or if the entire order is cancelled within the 14-day statutory cancellation period.

6. Faulty or Incorrect Items

Under the Consumer Rights Act 2015, you are entitled to a full refund, replacement, or repair if your item is faulty, damaged, or not as described.

If you receive a faulty or incorrect item, please contact us immediately at sac@alderon-uk.com with photographs and a description of the issue. We will arrange a free return and provide a full refund or replacement at no extra cost.

7. Exchanges

We currently do not offer direct exchanges. If you would like a different size, colour, or product, please return the original item for a refund and place a new order.

8. Late or Missing Refunds

If you have not received your refund within the expected timeframe, please:

1. Check your bank account again
2. Contact your credit card company — there is often processing time before a refund is posted
3. Contact your bank — refunds often take time to be officially posted
4. If you have done all of this and still have not received your refund, contact us at sac@alderon-uk.com

Contact

If you have any questions about our Refund and Returns Policy, please contact us:

Email: sac@alderon-uk.com
Website: https://alderon-uk.com